PRIVACY POLICYPrivacy Policy

We recognize the importance of protecting our customers' personal information and comply with the Act on the Protection of Personal Information (hereinafter "Personal Information Protection Act"), striving for appropriate handling and protection in accordance with the following Privacy Policy (hereinafter "this Privacy Policy").

1. Definition of Personal Information
In this Privacy Policy, “personal information” refers to personal information as defined in Article 2, Paragraph 1 of the Personal Information Protection Act, meaning information about a living individual that can identify a specific individual through names, dates of birth, or other descriptions contained in such information (including information that can easily be combined with other information to thereby identify a specific individual), or information that contains individual identification codes.
2. Purpose of Use of Personal Information
We use customers’ personal information for the following purposes:
  • (1) To respond to inquiries and other communications
  • (2) To provide information about our products and services
  • (3) To improve our products, plan new products, and develop new services
  • (4) To create statistical data processed in a form that cannot identify individuals, related to our products and services
  • (5) For other purposes incidental to the above purposes
3. Changes to Purpose of Use
We may change the purposes for which personal information is used within a scope that is reasonably deemed to be related, and will notify or announce any such changes to customers.
4. Restrictions on Use of Personal Information
Except as permitted by the Personal Information Protection Act or other laws, we will not handle personal information beyond the scope necessary to achieve the purposes of use without obtaining customers’ consent. However, the following cases are exceptions:
  • (1) Cases required by law
  • (2) Cases where it is necessary to protect the life, body, or property of a person and it is difficult to obtain the customer’s consent
  • (3) Cases where it is particularly necessary to promote public health or the sound development of children, and it is difficult to obtain the customer’s consent
  • (4) Cases where it is necessary to cooperate with a national or local government agency, or a person entrusted by them, in carrying out duties stipulated by law, and obtaining the customer’s consent may impede the performance of such duties
5. Proper Acquisition of Personal Information
We will acquire personal information properly and will not acquire it through deception or other unlawful means.
6. Security Management of Personal Information
To address risks such as loss, destruction, falsification, and leakage of personal information, we will exercise necessary and appropriate supervision over our employees to ensure the security management of personal information. When entrusting all or part of the handling of personal information to a third party, we will also exercise necessary and appropriate supervision over the entrusted party to ensure the security management of personal information.
7. Provision to Third Parties
Except as permitted by the Personal Information Protection Act or other laws, we will not provide personal information to third parties without prior consent from customers. However, the following cases do not constitute provision to third parties as defined above:
  • (1) Cases where personal information is provided in connection with entrusting all or part of the handling of personal information within the scope necessary to achieve the purposes of use
  • (2) Cases where personal information is provided in connection with business succession due to merger or other reasons
  • (3) Cases of joint use as stipulated by the Personal Information Protection Act
8. Disclosure of Personal Information
When a customer requests disclosure of personal information in accordance with the Personal Information Protection Act, we will confirm that the request is from the customer themselves and promptly disclose the information to the customer (if the personal information does not exist, we will notify the customer accordingly). However, this does not apply in cases where we are not obligated to disclose under the Personal Information Protection Act or other laws.
9. Correction of Personal Information
If a customer requests correction, addition, or deletion (hereinafter “Correction, etc.”) of personal information on the grounds that the information is not accurate, in accordance with the Personal Information Protection Act, we will confirm that the request is from the customer themselves, promptly conduct the necessary investigation within the scope necessary to achieve the purposes of use, and, based on the results, carry out Correction, etc. and notify the customer (if we decide not to carry out Correction, etc., we will notify the customer accordingly). However, this does not apply in cases where we are not obligated to carry out Correction, etc. under the Personal Information Protection Act or other laws.
10. Suspension of Use of Personal Information
If a customer requests suspension or erasure of use (hereinafter “Suspension of Use, etc.”) of their personal information on the grounds that it is being handled beyond the scope of the announced purposes of use or that it was acquired through deception or other unlawful means, in accordance with the Personal Information Protection Act, and if the request is found to be justified, we will confirm that the request is from the customer themselves, promptly implement Suspension of Use, etc., and notify the customer. However, this does not apply in cases where we are not obligated to implement Suspension of Use, etc. under the Personal Information Protection Act or other laws.
11. Use of Cookies and Similar Technologies
  • (1) Our services may use cookies and similar technologies. These technologies help us understand usage of our services and contribute to service improvement. Users who wish to disable cookies may do so by changing their web browser settings. However, disabling cookies may prevent access to some features of our services.
  • (2) We use Google Analytics, provided by Google LLC, on our services to research and analyze usage of our services. For details on how Google Analytics collects and processes data, please visit Google’s website.
  • (3) This service has enabled “Google Analytics Advertising Features” and uses the following features, along with third-party cookies such as DoubleClick cookies, for advertising and site improvement purposes.
    This allows us to use Google Analytics cookies to broadly analyze customers’ age, gender, browsing history, and interest trends related to our services. If you do not wish to have “Google Analytics Advertising Features” used, you can disable tracking through settings. You can disable it by installing the Google Analytics Opt-out Add-on in your browser.
12. Contact
For requests for disclosure, opinions, questions, complaints, or other inquiries regarding the handling of personal information, please contact us through the inquiry form on this website (https://hagoromoshirt.tokyo/en/).
13. Continuous Improvement
We will periodically review the operational status of personal information handling, strive for continuous improvement, and may modify this Privacy Policy as necessary.

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